Modernus

Svarbox®

Svarbox® is the name for a new communication system that expand the possibilities for visitors to use a companies or institutions website. With a click of the mouse a user can get in direct contact with a service rep. and chat with them online. The system makes the staff more productive, and at the same time it increases the service level for customers. Prepared answers, referring to old transcripts and more makes Svarbox the future tool for modern companies and institutions.

• Categorizes and saves chat transcripts in a central database.
• Accepts offline messages and makes sure they reach their intended recipient.
• Monitors unanswered chat requests and alerts users to unread messages.
• Is well suited for international communications.
• Can also be used for communications within the company - for no extra fee.
• Free communications for customers.

It is easy for service reps to maintain more than one Svarbox chat at a time and very easy to transfer ongoing chats between workers. During off-hours, when there are no service reps. logged in to chat with, customers can send offline messages. After a customer has finished a chat, they can themselves request that a chat transcipt be sent to their e-mail address.